Helpful & Friendly – 12 Days of Christmas (Day 10)

Friday 22nd December, 2017

On our 10th Day, we would like to recognise Breda who works in our Newcastlewest store.

Breda has been delivering great service in our Newcastlewest store since it opened in 2005.She works on our Customer Service Desk and is described by her colleagues as a happy and very friendly person who always goes above and beyond for our customers and the team instore. Breda has an excellent relationship with all of her customers, and knows their daily wants and needs. Breda has being mentioned a lot in our Customer viewpoint surveys for giving customers her full attention and for her bubbly personality. Breda is always willing to offer a helping hand.


This Christmas we are ‘Helping Hosts Create Magic’. This starts with the fantastic Helpful and Friendly Service our colleagues offer in stores, never more important than at this time of year.

Over these 12 days of Christmas, each day we will share with you one of the many inspiring stories we receive of how our colleagues are Helping a Host Create Magic.

We will be recognising these colleagues every day on Store Manager Daily News and if you would like to share other inspiring stories please email