Our three values guide how we make brilliant little differences for customers, colleagues and communities:
- No one tries harder for customers
- We treat people how they want to be treated
- Every little help makes a big difference
Our success is all down to our talented and committed colleagues, who work together to get it right for customers every day. We know it’s not just what we do that matters, it’s how we do it too – and we value both equally.
We know that making what matters better for our people, and treating them how they want to be treated, makes a difference. If our colleagues are engaged, happy and supported, they will be at their best for customers and each other.
We want our colleagues to be able to say:
• I am respected and valued at work
• We work together to put customers first
• I am proud of what we offer
And our leadership skills guide everyone, everywhere, helping us keep our eyes wide open, connect with each other and the world around us, and maintain our famous “can do” spirit.