Employee Assistance Programme (EAP)

Whether it’s our health, finances, personal or work life, there are plenty of issues that can affect us daily. Our Employee Assistance Programme (EAP) is here to support you to be at your best as you deal with life’s challenges all year round.

Whether you are not feeling yourself and coping as well as you usually do, or feeling anxious or concerned about money, a family member or your health, these could all be signs that you may benefit from some extra support in your life.

The Employee Assistance Programme offers an independent, confidential and unlimited 24/7 telephone support line. Your call will be answered by a fully-trained and qualified counsellor who will support you with a wide range of queries. It offers information, advice and emotional support to help you deal with events and obstacles in your everyday work and personal life. Colleagues and their immediate family members who reside at the same address, including children in full-time education, can use the service.

The EAP support line is:

✓ Confidential

✓ Unlimited

✓ Open 24/7, 365 days

✓ External

A website and app are also available with wellbeing fact sheets, videos and interactive tools. You can check these out at www.legalandgeneral.com/eap or by downloading the ‘Health e-Hub’ app (Username: Worklife, password: solutionsROI).

Colleague health and wellbeing is really important to us at Tesco where providing this benefit is another step towards supporting colleagues and plays an important part of our benefits plan to help make Tesco a great place to work.

How do I contact the Employee Assistance Programme Helpline?

  • To speak with a specialist professional, Freephone 1800 936 0718.
  • Alternatively if you cannot reach the above number, please contact + 44 1737 374788. However please note that charges apply.
  • Colleagues are advised to check with their network provider if charges apply. However you can also request a call back for either number if you are concerned about the cost of the call.
  • Lines are open 24 hours a day, 365 days a year.


What services does the EAP provide?


Telephone counselling An independent, confidential and unlimited 24/7 service. Provided by specialist professionals who offer practical advice on stress, anxiety, family and relationship matters and many more issues.
Cognitive Behavioural Therapy (CBT) and other therapies It focuses on patterns of thinking which can result in anxiety or low mood. This self-help online tool can be delivered with up to five telephone support calls, subject to clinical approval.
Bereavement counselling Specialist professionals provide emotional support to help with grief, feelings of loss or anxiety and related stress. If unfortunately you pass away while employed by the company, your immediate family can benefit from face-to-face counselling and practical help with wills, state benefits, debt management and dependent care etc.
Legal information service Free information and links to legal guidance on many aspects such as debt management, lawsuits, consumer or property disputes. Please note this service does not give legal advice.
Medical information Recommendations, practical information and advice on medical or health-related issues from qualified professionals.
Health Risk Assessment (HRA) tool A tool that enables you to set and track goals to improve your health.



What key support features does www.legalandgeneral.com/eap provide?

The key support features include:

  • Personal and work life advice and support
  • Physical and emotional health support
  • Medical information and guidance
  • Support videos and webinars on-demand
  • Mini health and wellbeing checks
  • Four week wellbeing challenges

You can check these out at www.legalandgeneral.com/eap (Username: Worklife, password: solutionsROI).

Is there an App available?

The Health e-Hub app is available for free download in the iTunes App Store and Google Play Store.

Username: Worklife, password: solutionsROI

Where can I get more information?

Please speak with your Line Manager.